AMOS LIGHTING

SHOP THE DEAL

Privacy Policy

Effective Date: 18 September 2026

Welcome to the privacy policy of AMOS LIGHTING LIMITED. This document is designed to clearly outline how we collect, use, store, protect and manage your personal information when you visit our official website www.amoslightingltd.com, browse our carefully curated home fragrance light range, place orders for our flameless ambient lighting products, and interact with our e-commerce platform in any capacity. At AMOS LIGHTING LIMITED, we prioritize the security of your personal data as much as we prioritize our 100% no-flame design that keeps your home safe from candle fire risks, and this policy is built to uphold that commitment, while fully complying with applicable UK data protection regulations, global privacy standards, and all legal requirements governing e-commerce operations.

1. Introduction and Scope of This Policy

This Privacy Policy applies to all visitors, registered users, customers, and any individual who accesses our website, submits personal information to us, or purchases our products including our scene candle lamps, home mood lamps, and full home fragrance light collection. It covers all data processing activities carried out by AMOS LIGHTING LIMITED, our affiliated teams, and trusted third-party service providers that operate on our behalf.
When you use our website to explore our product offerings, take advantage of our UK local stock fast ship service that delivers your order with no long wait delays, or contact our customer support team for any inquiries related to our soft warm glow and natural scent products that turn any space into a calm cozy retreat, you consent to the practices described in this policy. If you do not agree with any part of this policy, please refrain from accessing our website or submitting your personal information to us. We are committed to being fully transparent about our data practices, so you can always shop with full confidence when you choose to upgrade your home ambient vibe with our carefully curated lighting collections.

2. Contact Information of the Data Controller

The data controller responsible for your personal information under all applicable data protection laws is AMOS LIGHTING LIMITED. You can reach us at any time using the following contact details:

  • ‌Registered Business Name‌: AMOS LIGHTING LIMITED
  • ‌Official Website‌: www.amoslightingltd.com
  • ‌Contact Email‌: [email protected]
  • ‌Physical Contact Address‌: 6 Dart Business Park, Clyst St George, Exeter, Devon, EX3 0QH, UK
  • ‌Contact Telephone Number‌: +44 1392 877366
    Our dedicated data protection team is available to respond to all your privacy-related inquiries, requests, and concerns within 7 business days of receiving your communication. Whether you wish to request a copy of the personal data we hold about you, update your information, or ask for clarification on any of our data processing practices, you can reach out to us through any of the contact channels listed above.

3. Types of Personal Information We Collect

We only collect the personal information that is necessary to deliver our high-quality products and seamless shopping experience to you, and we never gather unnecessary data without your explicit consent. The categories of information we may collect include:

3.1 Information You Submit Voluntarily to Us

When you create a user account on our website, place an order for our flameless scene candle lamps, sign up for our newsletter to get updates on new warm vibe product arrivals, or submit a customer support inquiry, you may provide us with the following information:

  • Full name, billing address, and delivery address: We use this information to process your order, ensure our fast ship team can dispatch your products to the correct location, and successfully deliver the home fragrance light pieces you selected to light up your daily calm.
  • Contact details including valid email address and phone number: We use your email to send you order confirmations, shipping notifications, updates about new product launches, and respond to any questions you send to our support team. Your phone number is only used for urgent delivery-related communication, such as notifying you if there is a temporary delay with your order, or confirming that you are available to receive your package when our courier arrives.
  • Payment information: We do not store your full credit card, debit card, or payment account details on our own servers. All payment processing is handled through fully PCI DSS compliant third-party payment providers, to ensure your financial information is always protected at the highest security level. We only retain the minimal necessary payment reference information to confirm that your order has been successfully paid, and to process refunds if required.
  • Optional preference information: If you choose to share details about your home decor preferences, favorite scent profiles, or lighting style preferences, we use this information to provide you with more personalized product recommendations that match your unique home mood, and help you easily find the perfect piece from our favorite home mood lamps collection.

3.2 Information We Automatically Collect When You Visit Our Website

When you browse www.amoslightingltd.com, our server automatically collects certain technical information through cookies and similar tracking technologies, to help us improve your browsing experience, optimize our website performance, and identify potential security risks. This information includes:

  • Your device information, such as the type of browser you use, your operating system, your device model, and your unique device identifier.
  • Your IP address, which we use to determine your general geographic location, to show you accurate shipping cost information tailored to UK domestic deliveries, and prevent fraudulent access to our e-commerce platform.
  • Your website activity logs, including the pages you visit, the products you view, the time you spend on each page, the links you click, and the search terms you enter on our website. This data helps us understand which of our home fragrance light products are most popular with our customers, so we can update our product inventory accordingly, and optimize our website navigation to help you find the items you are looking for faster.
    We do not use automatic tracking technologies to collect sensitive personal information about your religious beliefs, health status, or other private details that are not relevant to your shopping experience on our platform. You can adjust your browser settings to disable cookies at any time, but please note that disabling cookies may prevent some functions of our website, such as saving your shopping cart items, from working properly.

4. How We Use Your Personal Information

All the personal information we collect from you is only used for lawful, transparent, and clearly stated purposes that are directly related to providing you with our premium home lighting products and services. The core use cases for your data include:

  • ‌Order fulfillment and delivery processing‌: We use your name, delivery address, and contact phone number to process your order, coordinate with our UK local stock warehouse team to dispatch your items, work with our courier partners to deliver your order fast with no long wait delays, and resolve any delivery-related issues that may arise. This is the core purpose of our data processing, to ensure you receive the cozy flameless lighting products you purchased smoothly.
  • ‌Website and service optimization‌: We analyze the browsing behavior data we collect from our website visitors to identify technical bugs, improve our page loading speed, optimize our product display layout, and make it easier for you to browse our carefully curated home fragrance light range, find the perfect piece to light up your daily calm, and complete your checkout process without unnecessary friction.
  • ‌Security and fraud prevention‌: We use your IP address, device information, and order history data to detect unauthorized access, fraudulent payment attempts, and other malicious activities that may threaten the safety of our platform and the security of our customers’ information. As a brand that prioritizes Safe First principles in all our product design, we also apply the same strict safety standards to protect your personal data from unauthorized access.
  • ‌Customer support and after-sales service‌: When you contact us with questions about our flameless scene candle lamps, product usage guidance, return requests, or warranty inquiries, we use your submitted contact information and order details to respond to your queries efficiently, resolve your issues quickly, and ensure you get full support after you receive your purchase.
  • ‌Optional marketing communication‌: If you have given us your explicit consent to receive marketing materials, we will use your email address to send you updates about new warm vibe product arrivals, exclusive promotional offers, limited-time discount information, and tips on how to use our soft warm glow products to turn your space into a calm cozy retreat. You can opt out of marketing communications at any time, by clicking the unsubscribe link at the bottom of every marketing email we send, or by sending us a message to our contact email [email protected] to request to be removed from our marketing list. We will never send you unsolicited marketing messages, and we will stop all marketing communications to you within 48 hours after we receive your opt-out request.
  • ‌Legal compliance‌: We may process and retain your personal information when it is required to comply with applicable UK laws, regulatory requirements, court orders, or legal investigation processes. This includes retaining order and transaction records for the period required by UK tax regulations, to ensure we meet all our legal obligations as a registered UK business.

5. How We Share Your Personal Information

We will never sell, rent, or lease your personal information to any third parties for their own marketing purposes, without your explicit written consent. We only share your information with trusted third parties in the very limited circumstances listed below:

  • ‌Trusted service providers that support our business operations‌: We share necessary information with carefully vetted third-party partners who help us run our e-commerce website, process payments, deliver your orders, and provide support services. These partners include our PCI compliant payment processing providers, our courier and logistics partners who handle the fast delivery of your orders, our website hosting service providers who keep www.amoslightingltd.com running stably, and our IT security teams who help us maintain the safety of our platform. All these third-party service providers are bound by strict data protection agreements that require them to protect your personal information at the same high standard we uphold, and they are not allowed to use your personal data for any purposes other than the specific tasks we have authorized them to complete for you.
  • ‌Legal and regulatory requirements‌: We may disclose your personal information if we are required to do so by a valid court order, government regulatory request, or other legal obligation. We will only disclose the minimum amount of information that is legally required, and we will verify the legitimacy of all such requests before we share any of your data.
  • ‌Business transaction scenarios‌: In the event that AMOS LIGHTING LIMITED undergoes a merger, acquisition, or sale of all or part of our business assets, your personal information may be transferred to the new business entity. We will require the new entity to continue to abide by the terms of this Privacy Policy, and we will notify you in advance if there are any material changes to how your personal information will be processed after such a transaction.

6. Data Retention Period

We will never retain your personal information for longer than it is necessary to fulfill the purposes for which we originally collected it. The standard retention periods for different categories of your data are:

  • Order and transaction related data: We retain these records for 7 years after your order is completed, to comply with UK tax law requirements, and to handle any potential after-sales support, return, or warranty claims related to your purchase.
  • User account information: If you create a registered user account on our website, we will retain your account information for as long as your account remains active. You can request to delete your account at any time, by contacting our support team, and we will permanently erase all your personal account data within 30 days, except for the data we are required to retain for legal compliance purposes.
  • Marketing communication contact information: If you have consented to receive our marketing emails, we will retain your email address in our marketing list until you choose to opt out, after which we will remove your information from our marketing database immediately.
  • Website browsing and analytics data: We delete all anonymous website activity logs after 12 months, unless there is a specific ongoing security investigation that requires us to retain the data for a longer period.
    Once the retention period for your personal information expires, we will securely and permanently delete or anonymize your data, so that it can no longer be associated with your identity.

7. Data Security Measures

At AMOS LIGHTING LIMITED, we apply the same “Safe First” principle that guides our 100% no-flame product design to all our data security practices, to ensure your personal information is fully protected from unauthorized access, disclosure, alteration, or destruction. The security measures we have implemented include:

  • We use industry standard 256-bit SSL encryption on all pages of our e-commerce website, to ensure that all data you submit to our platform, including your personal details and checkout information, is fully encrypted during transmission over the internet.
  • All our internal servers that store personal data are hosted in secure, ISO 27001 certified data centers located within the United Kingdom, with multi-layer physical access control, 24/7 security monitoring, and regular security vulnerability scans.
  • We implement strict role-based access control within our team: only a very limited number of authorized staff members who need to access your data to process your order or respond to your support inquiry are granted permission to view your personal information, and all access to personal data is logged and audited regularly.
  • We conduct regular data security training for all our employees, to ensure every member of our team understands their responsibility to protect your personal information, and follows all proper data handling protocols.
  • We carry out annual third-party security audits, to verify that all our data protection and security practices meet the latest industry standards, and to identify and fix any potential security risks in a timely manner.
    While we have implemented all reasonable technical and organizational measures to protect your personal data, please note that no data transmission method over the internet is 100% completely secure. If you ever suspect that your account on our website has been compromised, please contact us immediately at [email protected], and our team will help you secure your account as soon as possible.

8. Your Rights as a Data Subject

Under applicable UK data protection laws, you have a full set of legal rights over your personal information. You can exercise any of these rights at any time, free of charge, by contacting us through any of the contact channels listed in section 2 of this policy:

  • ‌Right of access‌: You can request a copy of all the personal information we hold about you, including details about how we process your data, who we have shared it with, and the retention period for your information. We will provide you with a full copy of your data in a commonly used, machine-readable format within one month of receiving your request.
  • ‌Right to correction‌: If you find that any of the personal information we hold about you, such as your delivery address or contact phone number, is inaccurate or incomplete, you can ask us to update and correct your data at any time.
  • ‌Right to erasure (right to be forgotten)‌: You can request us to permanently delete all your personal information from our systems, when the data is no longer necessary for the purposes we originally collected it for, when you withdraw your consent to our processing, or when you object to our data processing and there is no legitimate overriding legal reason for us to retain your data. We will process your erasure request within 30 days, unless we are legally required to retain certain parts of your data.
  • ‌Right to restriction of processing‌: You have the right to request that we temporarily stop processing your personal information, in scenarios where you dispute the accuracy of your data, you believe our processing is unlawful, or you no longer need the data but you require us to retain it for legal claim purposes.
  • ‌Right to data portability‌: You can request us to transfer the personal data you provided to us, directly to another data controller, in a structured, commonly used, machine-readable format, where technically feasible.
  • ‌Right to object‌: You can object to our processing of your personal information at any time, for any reasons related to your specific situation, including objecting to us using your data for direct marketing purposes.
  • ‌Right to withdraw consent‌: For any data processing activities that you previously gave us explicit consent for, you can withdraw your consent at any time, without affecting the lawfulness of the processing we carried out before you withdrew your consent.
    When you submit a request to exercise your rights, we will verify your identity to ensure that the request is submitted by the actual data subject, to prevent unauthorized third parties from accessing or modifying your personal information. We will never charge you any fee for processing your legitimate data subject rights requests, unless your request is clearly repetitive, excessive, or unfounded, in which case we may charge a reasonable administrative fee, and we will notify you of that fee in advance. If you are not satisfied with how we handle your request, you also have the right to submit a complaint to the UK Information Commissioner’s Office (ICO), the independent data protection regulatory authority in the United Kingdom.

9. Children’s Privacy

Our e-commerce website and our home fragrance light products are designed for use by adults aged 18 years and above. We do not knowingly collect any personal information from children under the age of 16. If you are a parent or guardian, and you believe that your child has submitted personal information to us without your consent, please contact us immediately. We will immediately delete all relevant information related to the child from our systems, as soon as we are notified.

10. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms, our payment provider portals, or partner websites that we share content with. Please note that once you click on a third-party link and leave our website, this Privacy Policy no longer applies to the external site. We have no control over the data collection and processing practices of these third-party websites, and we are not responsible for their separate privacy policies or terms of service. We recommend that you review the privacy policy of every website you visit after leaving www.amoslightingltd.com, to ensure you understand how they will process your personal information.

11. Updates to This Privacy Policy

We may occasionally update and revise this Privacy Policy from time to time, to reflect changes in our business operations, new product features we launch, new legal regulatory requirements, or updates to our data security practices. When we make material changes to this policy, we will update the “Effective Date” at the top of this page, and we will post a prominent notification on the homepage of our website www.amoslightingltd.com, to inform all our users about the updates. If you have a registered user account with us, we may also send you a notification email to your registered email address, to notify you of the changes. We encourage you to review this Privacy Policy periodically, to stay informed about how we are protecting your personal information. Your continued use of our website and our services after the revised policy is posted will be considered as your acknowledgement and acceptance of the updated terms.

12. Final Terms

This Privacy Policy forms a part of the terms of service that govern your use of the AMOS LIGHTING LIMITED e-commerce platform. Every decision we make about your personal data is guided by our core brand values: we prioritize safety, transparency, and respect for your privacy, just as we prioritize delivering high-quality flameless home fragrance light products that turn your space into a calm cozy retreat for you and your family. If you have any questions, comments, or concerns about this Privacy Policy, or any of our data processing practices, please do not hesitate to contact us at any time via email at [email protected], via phone at +44 1392 877366, or by post at our business address 6 Dart Business Park, Clyst St George, Exeter, Devon, EX3 0QH, UK. Our team will get back to you as soon as possible, and we will work with you to resolve any concern you may have.